Frequently Asked Questions

Shopping

How do I check the current status of my orders?

You can track the status of your order 24 hours after it is placed. To track your order online ­ click here. ←
You can also contact Customer Service at +91 9654989799, Monday­ Saturday 10 a.m. to 5 p.m. IST or send an email to petorose@gmail.com

How can I change or cancel my order?

Please call Customer Service at +91 9654989799, Monday­ Saturday 10 a.m. to 5 p.m. IST or send an email to petorose@gmail.com

Why is the price of an item in my saved shopping cart different from when I selected it?

Prices are subject to change — including temporary reductions as well as permanent increases. The prices of items in your cart represent the current price for which you will be charged.

Does Petorose offer promotions, discounts or other deals?

Yes! Petorose does offer several promotions, discounts and seasonal deals. Keep checking our website for various offers.

Wholesale and Bulk orders

Do you sell wholesale or take bulk orders?

It is possible to buy from us wholesale. However there are restrictions of quantities, pricing and delivery time. Please contact us for more details with what products you are interested in at petorose@gmail.com

Security

When I submit credit card information, is it secure?

We use Zaakpay for 100 % secure and hassle­free transactions. Please check our Privacy Policy page.

Will Petorose spam my inbox?

We'll communicate with you only if you want to hear from us. If you prefer not to receive information from us, please cancel your registration by logging in to your account.

If you'd like to update or correct your email address, street address or other personal information, please login to your account.

Please note that sometimes these requests may take up to 6-­8 weeks to be effective, particularly if we're removing your name from postal mailings.

For any other question please
contact us at petorose@gmail.com
or call on +91 9654989799